Site Policies | Mental Health America

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Terms of Use

Disclaimer Statement

Limitation of Liability


Content Usage Policy

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Link Policies

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Privacy Policy


Terms of Use

This website with its home page in the domain "" (the "Website") is a complimentary information service offered by Mental Health America at no charge to users of the World Wide Web, with the express condition that these users agree to be bound by the terms and conditions set forth in this User Agreement. Mental Health America reserves the right to change these terms and conditions any time, and you must consult the most recent version of this User Agreement (not an older cached version) each time you view the Website. Use of this Website constitutes your acceptance of all of the following terms and conditions.

Disclaimer Statement

Mental Health America’s website & Online Community is for informational purposes only and is not meant to serve as medical advice or to replace consultation with your physician or mental health professional.

Use of Mental Health America’s website & Online Community constitutes an agreement by the users not to hold Mental Health America or any of its employees or officers liable or responsible for information posted to discussion boards and other forums by persons or entities not associated with Mental Health America.

You acknowledge that the information on the Website is provided "as is" for general information only. It is not intended as medical advice, and should not be relied upon, as a substitute for consultations with qualified health professionals who are familiar with your individual medical needs.

This site includes chat and discussion boards. When you chat or join discussions, you agree to abide by all these Terms and Conditions. We want our Community to be a safe, comfortable, and friendly environment. We can remove any messages or solicitations that do not meet the standards of these Terms and Conditions. Mental Health America reserves the right to immediately terminate a user's registration if we become aware and determine that the user is violating any of these Terms and Conditions or any of the chat and discussion board guidelines as enumerated wherein.

Commercial solicitation, chain letters, junk mail, "spam", non-commercial or bulk solicitation is prohibited.

Threatening harassing, libelous, defamatory, vulgar, profane, obscene, abusive, harmful, sexually oriented, racially offensive, inaccurate, or otherwise objectionable material of any kind or nature, is prohibited.

Unlawful material, or any material that encourages or promotes conduct that constitutes a criminal offense, or might give rise to civil liability or otherwise violate any applicable local, state, Federal or international law or regulation, or encourage the use of controlled substances, is prohibited. Posting content or participating in any form of discussion with the intention to commit any illegal activity is strictly prohibited.

Limitation of Liability

You agree that you will hold harmless Mental Health America and its officers, directors, employees, and volunteers from all claims arising out of or related to your access or use of, or your inability to access or use, this Website or the information contained in this Website or other websites to which it is linked. This includes, but is not limited to, information or materials viewed or downloaded from this Website or another website to which it is linked that appear to you or are construed by you to be obscene, offensive, defamatory, or that infringe upon your intellectual property rights. In no event will Mental Health America or the contributors of information to this Website be liable to you or anyone else for any decision made or action taken by you in reliance on such information or for any consequential, special or similar damages, even if advised of the possibility of such damages.


You acknowledge that the opinions and recommendations contained in this Website are not necessarily those of Mental Health America or endorsed by Mental Health America. Mental Health America may provide links on the Website to other websites which are not under the control of Mental Health America. In general, any website which has an address (or URL) which does not contain "Mental Health America” is such a website. These links are provided for convenience of reference only and are not intended as an endorsement by Mental Health America of the organization or individual operating the website or a warranty of any type regarding the website or the information on the website.  

Content Usage Policy

Unless otherwise indicated, all information contained on our website or in written form including but not limited to text, graphics, logos, button icons, video or audio clips is copyrighted by and proprietary to Mental Health America and may not be copied, reproduced, transmitted, displayed, performed, distributed, sublicensed, altered, stored for subsequent use or otherwise used in whole or in part any manner without Mental Health America’s prior written consent, except that the user may make such temporary copies in a single computer’s RAM and hard drive cache as are necessary to browse the website, and the user may make one permanent copy of each page of the website, brochure or booklet to be used by the user for personal and noncommercial uses which do not harm the reputation of Mental Health America. To obtain written consent see our permissions agreement.

Once written consent is given in the form of a signed permission agreement, the following restrictions apply:

  • The content may be used for informational, non-commercial purposes only

  • Any copy of content or portion thereof must include Mental Health America cite line as “copyrighted and published by Mental Health America, no part of this document may be reproduced without written consent”

  • Mental Health America has the right to revoke such authorization at any time, and any such use must be discontinued upon notice from Mental Health America

Electronic File Sharing is Fair Use and is Encouraged

In addition to the foregoing copyright policy which protects Mental Health America's website from commercial exploitation by others, MHA has an overarching policy concerning file sharing on electronic media which encourages electronic downloading and sharing of copyrighted material on MHA's public (non-password-protected) website, conditioned only on including "copyright (or ©) Mental Health America (date)" under or above the material copied and shared.The date to be used is the date of the download. It is Mental Health America's mission to make evidence-based insights into mental health conditions widely available through this procedure without sacrificing copyright protection. Thus, MHA permits electronic copying and sharing of all portions of its public website and requests in return only the customary copyright acknowledgement, using that word or the circle c symbol and the date of the download.

Mental Health America affiliates

Mental Health America affiliates in good standing are exempt from being required to obtain written consent for the use of Mental Health America content.

Linking Your Website to Mental Health America

Mental Health America is dedicated to promoting mental health, preventing mental disorders and achieving victory over mental illness through advocacy, education, research and service. Mental Health America therefore encourages and permits links to Mental Health America’s website that support this mission. As such, Mental Health America allows external, hyper-text links to websites, provided:

(a) any text-only link must clearly be marked "Mental Health America";

(b) the appearance, position and other aspects of either the link or the host website may not be such as to damage or dilute the goodwill associated with Mental Health America’s name and trademarks;

(c) the appearance, position and other aspects of either the link or the host website may not create the false appearance that an entity other than Mental Health America is associated with or sponsored by Mental Health America;

(d) the link, when activated by a user, must display this Website full-screen and not with a "frame" on the linked website. Mental Health America considers framing, the practice of intact reproduction of a page or pages of one website to another website, to be deceptive and a violation of Mental Health America’s copyright rights. No authorization or permission is given for framing our content, whether in whole or in part;

(e) Mental Health America reserves the right to revoke its consent to external links at any time at its sole discretion and require that said links are abolished; and

(f) Mental Health America reserves the right to require a reciprocal link to the linking site.

Mental Health America Website Linking to External Websites

Mental Health America is a nonprofit, broad-based, citizens’ movement; however, Mental Health America is also committed to presenting material in a nonpartisan, noncommercial manner. Thus, links to Mental Health America’s website should not be used for inappropriate, political or commercial purposes, or suggest that Mental Health America promotes, endorses or sponsors any third party’s causes, ideas, products or services. Additionally, Mental Health America is not responsible for the information or materials contained on the host website. Links to external websites are provided for convenience of reference only and are not intended as an endorsement by Mental Health America of the organization or individual operating the host website or a warranty of any type regarding the host website or the information on the host website.

Donor and Visitor Privacy Policy Statement

For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name, the e-mail addresses of those who post messages to our bulletin board (if given), the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information, e-mail addresses and/or site registrations. We automatically collect only the domain name. If you provide us with your email or postal address, we will contact you unless you explicitly opt out by calling us, mailing us, or emailing us at Phone and address information are found in the footer.

If you do not want to receive e-mail or direct mail from us in the future, please let us know by writing to us at the address below or to If you supply us with your postal address online you may receive further communications from Mental Health America unless you explicitly opt out of those communications by contacting At this time, MHA only uses telephone numbers to contact you if there are issues with orders or mail. MHA does not sell or rent your information for commercial purposes.

The demographics and web analytics we collect are used for marketing purposes, internal review, used to improve the content of our Web page, but generally are not shared other organizations for commercial purposes. Our screening program does not collect IP addresses; we only have access to voluntarily provided demographic information.

Cookies: To help make our sites more responsive to the needs of our visitors, we invoke a standard feature found in browser software, called a "cookie", to assign each visitor a unique, random number, a sort of anonymous user ID that resides on your computer. The cookie doesn't actually identify the visitor, just the computer that a visitor uses to access our site. A cookie can't read data off your hard drive. We do not link cookie data with personally identifiable information, nor do we store personal information in our cookies. You can disable cookies at any time by changing the preferences in your browser.

For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our site. This information does not contain anything that can identify users personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use. In the screening results, IPs are hashed out in a way that cannot be traced back to the original IP (but still allows us to identify unique screeners).

Mental Health America treats donor information that is collected offline in the same manner as it treats information collected online. Please write, call or email us asking to be removed from our mailing list if you don't want any mail from us at Phone and address information are found in the footer. If you use the Contact Us form on the website, please include your physical address.


Sponsors may be recognized on the Mental Health America website and may include the sponsor logo, link to the sponsor website, and a brief overview of the sponsor's chief business activity. Internet-based sponsorship recognition will generally be limited to a sponsor section of the website but may also include, in certain circumstances, recognition on the site's homepage and in other prominent areas.

The following guidelines will apply:

  1. Sponsors may post Mental Health America's logo and a link to on the sponsor website. The logo use must conform to our Branding Guidelines and any requirement set out in written agreement.
  2. Mental Health America does NOT endorse companies, products or services and strictly prohibits the suggestion of endorsement, recommendation, or superiority of one company, product or service over another company, product or service.
  3. A Sponsor's logo and link may not reside on Mental Health America program-related pages, with the exception of the Annual Conference, Mental Health Month, or general fundraising activities.
  4. When Mental Health America's web site includes links to other sites, the Association does not assume any responsibility or liability for any communications or materials available at the sites to which it links, including responsibility or liability for their accuracy. No link on Mental Health America's website is a referral or endorsement of either the linked-to entity or any product or service.
  5. Mental Health America will provide links from its site to others where there is mutual benefit, either formalized in an agreement or by an informal understanding.

With respect to ad servers: We do not partner with or have special relationships with any ad server companies.

If our information practices change at some time in the future, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Upon request, we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them and users have the right to opt out of having their information collected. Consumers can do this by writing to us at the address below.

With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site. Donations, e-mails and other sensitive information are collected through a secure Convio Online Marketing server and protected by Verisign. All information provided by individuals to Mental Health America is confidential, unless otherwise noted. Information is never sold or traded. Financial information is kept locked for the required amount of time for the IRS, and then destroyed. If Mental Health America wishes to use any information provided, the provider will be contacted, and a release form outlining its use will be provided. Individuals retain the right to request Mental Health America remove their information from all mailings, both online and on paper at any time.

With respect to Tell-A-Friend: If a user elects to use our referral service for informing a friend about our Site, we ask them for the friend's name and email address. Mental Health America's Advocacy Network will automatically send the friend a one-time email inviting them to visit the Site. This information is stored for the sole purpose of sending this one-time email.

If you feel that this site is not following its stated information policy, you may contact us at 800-969-6MHA.

500 Montgomery Street, Suite 820
 Alexandria, VA 22314

Phone (703) 684.7722

Toll Free (800) 969.6642

Fax (703) 684.5968

Web Sponsor

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